Refund and Cancellation Policy

This policy applies to all Attriqs products (Attriqs Attribution and Attriqs CRM), operated by EncubIQ Inc. ("we", "us", "our"). Subscriptions are sold and billed through our payment provider, which acts as Merchant of Record.

1. Refunds

We do not issue refunds. All sales are final. This covers subscription fees, credit packs, add-ons, seats, and one-time fees, whether billed monthly or annually. These are standard business-to-business software terms.

2. Cancellation

You may cancel at any time from your account settings or by contacting us. Cancelling stops the next renewal; it does not end the period you have already paid for.

Monthly plans: access continues to the end of the current paid month, then stops. Cancelling partway through a month is not prorated and does not produce a partial refund.

Annual plans: access continues to the end of the paid term, then stops. Unused months are not refunded.

Enterprise agreements: access continues to the end of the agreed contract term, then stops. Where your signed agreement sets out its own cancellation or notice terms, those terms apply in place of this section.

3. Billing

Subscriptions are billed in advance, either monthly or annually depending on the plan you choose, and renew automatically until you cancel.

4. Billing errors and duplicate charges

Genuine billing errors are corrected. If you are charged twice for the same thing, charged after a cancellation had already taken effect, or charged an amount that does not match your plan, tell us and we will put it right. That is not an exception to the policy above, it is fixing a mistake.

5. Your statutory rights

Nothing in this policy removes a right you cannot waive under the law that applies to you. Where local consumer or contract law grants you a non-waivable cancellation or refund right, that right applies regardless of what this policy says. We sell to businesses, so those rights will not apply to most customers, but we are not going to claim otherwise.

6. Changes

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.

7. Contact

Questions about this policy can be sent to legal@attriqs.com.